Silver Managed Service Plan(MSP)

Silver Managed Service Plan (MSP) – Balanced Coverage with Onsite Support

Growing businesses need IT support that combines flexibility, reliability, and proactive care. The Silver Plan is designed for teams that want more than just basic remote support but are not yet ready for full enterprise-level coverage.

---

What’s Included:

• ✅ All Bronze Plan Features (remote support, monitoring, documentation)
• ✅ 4 Hours Onsite PC Clinic per Month – scheduled technician visits for preventive or ad-hoc fixes
• ✅ Unlimited Remote Support (8×5) – get help anytime during working hours
• ✅ Quarterly Server Preventive Maintenance – improve uptime & avoid failures
• ✅ 8-Hour SLA Response Time – dependable support when issues arise
• ✅ Detailed IT Documentation – inventory, processes & escalation workflows

---

Pricing

• From SGD 50/user/month (min. 10 users)
• Annual plan: SGD 540/user/year
• Onsite beyond included hours: SGD 225/hr (office) / SGD 350/hr (after-hours)

---

Who Should Choose Silver MSP?

🔹 SMEs with 1–50 employees
🔹 Companies scaling beyond basic IT needs
🔹 Teams requiring both remote and onsite IT support

---

Why Sakal Network MSP?

• Trusted Singapore-based IT partner
• Predictable monthly pricing with no surprises
• Backed by certified engineers and enterprise-grade tools
• Focused on security, uptime, and performance

---

👉 The Silver MSP Plan gives you the confidence of proactive IT care without over-investing in premium coverage.