Terms of Service & Privacy Policy

Last updated: 14 April 2026 · Effective immediately for all purchases and account activity

Introduction

Sakal Network Pte Ltd (“Sakal Network”, “we”, “us”, “our”) is a Singapore-registered IT managed services and cybersecurity company operating the online store at sakal.shop. This document forms a binding agreement between Sakal Network and you (“customer”, “you”, “your”) covering both the Terms of Service for purchasing from our store and our Privacy Policy for handling your personal data.

By browsing, registering an account, or purchasing from sakal.shop, you confirm that you have read, understood, and agreed to these terms. If you do not agree, please do not use the store.

1. Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of sakal.shop and any products or services purchased through it. We may update these Terms from time to time. Material changes will be notified to registered customers by email at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.

You confirm that you are at least 18 years old or have the authority to enter into binding agreements on behalf of a business entity.

2. Products & Services

sakal.shop sells digital products and services only — no physical goods are shipped. Our catalog includes:

• Subscription services — Microsoft 365 licences, cybersecurity (SentinelOne, Bitdefender, Barracuda), backup (Acronis, Barracuda Cloud), managed IT (Silver/Gold MSP), and managed security (MSSP). Billed monthly with annual commitment unless otherwise stated.
• One-time packages — AI automation (n8n starter kit, invoice bots, chatbots), software licences (PDF-XChange), and assessments (Microsoft 365 Security Audit).

Product descriptions and pricing are accurate to the best of our knowledge at time of publication. We reserve the right to correct errors and update specifications where a third-party vendor changes their offering.

3. Pricing, GST & Payment

• All prices are listed in Singapore Dollars (SGD) and are exclusive of 9% GST unless explicitly noted. GST is added at checkout for all Singapore-based customers.
• For non-Singapore customers, GST does not apply but international card-processing fees may apply.
• Payment is processed securely via Stripe. We do not store your credit card details on our servers. Stripe is PCI-DSS Level 1 compliant.
• Accepted payment methods: Visa, Mastercard, American Express, and bank transfer for orders over SGD 5,000 (invoice issued separately).
• Prices may be revised with at least 30 days’ written notice to affected subscribers. Changes take effect at the start of the next billing cycle after the notice period.

4. Subscriptions

Most products on sakal.shop are subscription services with the following terms:

• Commitment period: 12 months minimum for Microsoft 365, SentinelOne, Bitdefender, Barracuda, and Acronis subscriptions. Commitment is clearly stated on each product page.
• Billing cycle: Monthly on the anniversary of your initial purchase date. An invoice is emailed for each charge.
• Auto-renewal: Subscriptions renew automatically at the end of each billing cycle. You may opt out of renewal by cancelling in your account dashboard at least 7 days before the next billing date.
• User count changes: To increase or decrease the number of seats/endpoints mid-term, contact us at sales@sakal.shop. Upgrades are pro-rated; downgrades take effect at the next renewal.
• Annual upfront: Annual-paid subscriptions are billed in full at purchase and renew annually. No monthly billing applies.

5. Cancellation & Refunds

Subscription services:

• You may cancel at any time after the minimum commitment period. Cancellation takes effect at the end of the current billing cycle.
• Cancelling before the commitment period ends requires payment of the remaining committed months. This reflects our upstream vendor commitments (Microsoft, SentinelOne, etc.) which have similar terms.
• No partial refunds are issued for unused portions of a paid monthly or annual period.

One-time packages (AI automation, audits, licences):

• Refund requests must be made within 7 days of purchase and before work has commenced or licence keys have been issued.
• Once delivery has started, fees are non-refundable but unused portions of the scope may be credited toward future engagements.

Service faults: If we are unable to deliver the service as described, a full refund or credit will be issued at our discretion. Contact sales@sakal.shop within 14 days of the fault to raise a claim.

6. Provisioning & Access

• Licences and access credentials are typically provisioned within 24 business hours of payment clearance. Complex deployments (MSP, MSSP, AI automation) are scoped during onboarding and may take 3-10 business days.
• You are responsible for providing accurate contact information, admin email addresses, and any tenant identifiers (Microsoft 365 tenant ID, domain, etc.) required for setup.
• Setup support is included with all subscriptions and is delivered remotely by our Singapore-based team.

7. Service Levels

Service level commitments vary by product:

Full SLA documents for MSP/MSSP services are provided during onboarding. Vendor SLAs (Microsoft, SentinelOne, Acronis, etc.) are published by the respective vendors and are subject to their terms.

8. Acceptable Use

You agree not to use sakal.shop or the services purchased through it to:

• Violate any Singapore law, including the Computer Misuse Act, Personal Data Protection Act (PDPA), or Copyright Act
• Send spam, malware, or engage in phishing
• Attempt unauthorised access to systems, networks, or accounts
• Resell licences or services without written authorisation from Sakal Network
• Reverse-engineer or decompile any proprietary software provided through us

We reserve the right to suspend or terminate services without refund if we reasonably believe these terms have been breached.

9. Software Licensing

When you purchase a software licence (Microsoft 365, SentinelOne, etc.), you are purchasing a subscription to use the software under the vendor’s end-user licence agreement (EULA). Ownership remains with the vendor. You are bound by the respective EULAs, including:

• Microsoft Product Terms
• SentinelOne Master Subscription Agreement
• Bitdefender Licence Agreement
• Acronis End User Licence Agreement
• Barracuda Networks Software Licence Agreement

10. Third-Party Vendor Terms

Where we resell vendor products, the vendor’s terms of service, data processing addenda, and acceptable use policies apply alongside ours. In case of conflict, the more protective provision for the customer’s personal data applies. Key vendor data processing agreements are available on request.

11. Liability & Disclaimers

• Services are provided “as is” and “as available”. We do not warrant that services will be uninterrupted or error-free.
• We are not liable for indirect, consequential, or incidental damages, including lost profits, data loss, or business interruption.
• For data loss events where Sakal-provided backup services are in place, our liability is limited to restoration from the most recent successful backup.
• Nothing in these terms excludes liability for death, personal injury, fraud, or any liability that cannot be lawfully excluded under Singapore law.

12. Intellectual Property

All content on sakal.shop — including text, graphics, logos, and the Sakal Network brand — is owned by Sakal Network Pte Ltd or our licensors. You may not reproduce, distribute, or create derivative works without prior written consent, except for normal browsing and use of services purchased.

Custom automation workflows, documentation, and code created for you under an AI automation engagement are owned by you upon full payment, subject to Sakal Network retaining the right to reuse generic patterns and techniques.

13. Privacy Policy (PDPA Compliant)

This Privacy Policy describes how Sakal Network collects, uses, discloses, and protects your personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA). For questions about this policy, contact our Data Protection Officer (see Contact below).

14. Data Collected

We collect the following categories of personal data:

We do not knowingly collect data from children under 18. We do not collect or process biometric, health, or sensitive personal data beyond what is needed for account verification.

15. Sub-Processors

To operate sakal.shop and deliver services, we share data with the following sub-processors. Each has signed a data processing agreement with us:

We will notify registered customers before engaging a new sub-processor that materially affects the processing of their personal data.

16. Cookies & Tracking

sakal.shop uses the following cookie categories:

• Strictly necessary: Session cookies for login, cart, and checkout. Cannot be disabled.
• Analytics: Google Analytics 4 to understand site usage. Data is aggregated and anonymised.
• Marketing: HubSpot tracking pixel to attribute leads and measure campaign effectiveness.

You may disable non-essential cookies through your browser settings or by opting out in the cookie banner on first visit.

17. Data Retention

• Account data: Retained while your account is active and for 5 years after closure (for tax and audit purposes under Singapore law).
• Transaction records: Retained for at least 5 years as required by IRAS.
• Support data: Retained for 2 years after ticket closure.
• Marketing data: Retained until you unsubscribe or request deletion.
• Security logs: Retained for 90 days unless part of an active investigation.

18. Your Data Rights (PDPA)

Under the PDPA, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate or incomplete data
• Withdrawal of consent — withdraw your consent for us to collect, use, or disclose your data (though this may affect our ability to provide services)
• Deletion — request erasure of your data, subject to our legal retention obligations
• Portability — request your data in a machine-readable format

To exercise any of these rights, email our Data Protection Officer at dpo@sakalnetwork.com. We will respond within 30 days as required by the PDPA.

19. Security

• Data in transit is encrypted with TLS 1.2 or higher.
• Data at rest on our systems is encrypted (AES-256).
• Access to customer data is role-based and logged.
• We conduct regular security reviews and vulnerability assessments.
• Payment card data is never stored on our servers — it is tokenised by Stripe.

Data breach notification: In the unlikely event of a data breach that is likely to result in significant harm, we will notify affected customers and the Personal Data Protection Commission (PDPC) within the timeframes required by the PDPA (typically 72 hours).

20. Governing Law & Dispute Resolution

These Terms are governed by the laws of Singapore. Any dispute arising out of or in connection with these Terms shall be resolved as follows:

1. Good-faith negotiation directly between the parties for at least 30 days.
2. If unresolved, mediation through the Singapore Mediation Centre (SMC).
3. If mediation fails, the dispute shall be submitted to the Singapore International Arbitration Centre (SIAC) for arbitration under its rules, with arbitration held in Singapore in English.

Nothing in this clause prevents either party from seeking urgent injunctive relief from the Singapore courts.