Step 1: Order Confirmation
Immediately after checkout, you’ll receive an order confirmation email from sakal.shop. This email contains your order number, product details, and billing summary. Keep this for your records.
If you don’t receive the email within 5 minutes, check your spam/junk folder. If it’s still missing, contact us at sales@sakal.shop.
Step 2: Provisioning
Our team begins provisioning your products within one business day of your order. Here’s what to expect for each product type:
- Microsoft 365 — We set up your tenant (or add licenses to your existing tenant), configure DNS records, and create user accounts. You’ll receive admin credentials and a setup guide via email. Timeline: 24 hours.
- SentinelOne / Bitdefender — We configure your console and send you an agent installer or deploy remotely if you have our MSP plan. Timeline: same day for remote, 1-2 days for on-site.
- Acronis Backup — We set up your backup account, configure policies, and provide agent download links. Timeline: 24 hours.
- AI Automation packages — Our team schedules a kickoff call to discuss your requirements. Timeline: kickoff within 1 week.
- MSP / MSSP plans — Onboarding begins with a discovery call to inventory your infrastructure. Timeline: onboarding starts within 2 business days.
Step 3: Setup Instructions
Once provisioning is complete, you’ll receive a setup email with:
- Login credentials or activation links
- Step-by-step installation guide for your specific product
- Video walkthrough (where available)
- Contact details for your assigned support engineer
For Microsoft 365 deployments, we also offer live onboarding sessions (30-60 minutes) to walk your team through Outlook, Teams, OneDrive, and SharePoint.
Step 4: Ongoing Support
You’re never on your own after purchase:
- MSP / MSSP subscribers — Full helpdesk access via email, phone, and Teams. Response SLA based on your plan tier.
- Product-only purchases — 30-day setup support included. After that, you can purchase a support add-on or contact us for ad-hoc assistance.
- All customers — Access to the Customer Dashboard for subscription management, invoices, and support requests.
Step 5: Managing Your Subscription
Use your Customer Dashboard to:
- View and download invoices
- Update payment methods
- Adjust user/endpoint quantities
- View subscription status and renewal dates
- Request cancellation or plan changes
For major changes (e.g., migrating plans, large quantity adjustments), contact us directly and we’ll handle it for you.
