Everything you need to know about purchasing, billing, and getting started with Sakal Network products.
All subscription products are billed monthly via Stripe (credit/debit card). You commit to a 12-month term. After the commitment period, subscriptions auto-renew monthly and can be cancelled with 30 days notice.
Not yet — we currently offer monthly billing with annual commitment. Annual upfront payment with a discount is coming soon. Contact us if you’d like to discuss annual billing for large deployments.
You’ll receive a confirmation email immediately. Our team will provision your licenses within 24 hours (business days) and send setup instructions. For M365, you’ll receive admin credentials. For security products, we’ll deploy agents to your devices.
Log in to your Customer Dashboard to adjust quantities. Increases take effect immediately with prorated billing. Decreases take effect at the next billing cycle. For large changes, contact us for assistance.
You can cancel after your commitment period (typically 12 months). Cancellation takes effect at the end of the current billing cycle. Contact us to initiate cancellation — we’ll handle license deprovisioning to ensure a clean transition.
All prices shown are before 9% Singapore GST. GST is calculated automatically at checkout.
We accept Visa, Mastercard, and American Express via Stripe. Singapore PayNow support is coming soon.
Microsoft 365 licenses: within 24 business hours. SentinelOne/Bitdefender: same day for remote deployment, 1-2 days for on-site installation. Acronis backup: within 24 hours. AI automation packages: project kickoff within 1 week.
Yes — all subscription products include initial setup support at no extra cost. For M365, we configure your tenant, migrate mailboxes, and train your team. For security products, we deploy and configure agents on your devices.
MSP and MSSP plan subscribers get ongoing helpdesk support. For standalone product purchases (M365 licenses, security products), you can purchase a support add-on or contact us for ad-hoc assistance.
Yes. M365 plan upgrades (e.g., Business Basic → Business Premium) can be done at any time with prorated billing. Downgrades take effect at the next renewal. MSP plan upgrades (Silver → Gold) can also be done mid-term.
Yes — for deployments over 50 users/endpoints, contact us for custom pricing. We also offer bundle discounts when combining MSP + MSSP + backup services.
Microsoft 365 data is stored in Microsoft’s Singapore data centres (for tenants provisioned in the SEA region). Acronis backup data is stored in Acronis cloud with your choice of region. SentinelOne management console data is in the cloud with regional options.
The plans below are covered separately from the general questions above.
HIA Ready — Small Practice (S$799/mo) covers the software layer, the ongoing managed work, and the compliance documents — access process, hygiene policies, business continuity plan, incident response plan. HIA Ready — Complete (S$1,499/mo) includes everything in Small Practice plus 24/7 monitoring and incident response, which is what makes MOH’s two-hour breach notification window achievable.
Both plans include 5 users. Beyond that, add Extra Seat — Small Practice (S$200/user/mo) or Extra Seat — Complete (S$375/user/mo), matching whichever base plan you’re on.
Only 5 or more at a time. Extra seats are priced to extend an existing plan, not to replace one — below 5, buying only the seat add-on with no base plan would cost more than the flat plan itself, so we don’t offer that combination. If you have an active HIA Ready subscription, or you add the base plan to the same order, extra seats can be added one at a time.
HIA Advanced Compliance Add-on (S$55/user/mo) upgrades your plan’s Microsoft 365 licence to E5, adding Purview eDiscovery, insider risk management, records management and endpoint DLP. It requires an active HIA Ready plan — it isn’t sold on its own.
No. The MOH Cybersecurity and Data Security Essentials don’t name eDiscovery, insider risk management or records management among the thirteen measures. Both HIA Ready plans already include Microsoft 365 Business Premium, which covers what the Essentials do ask for — sensitivity labelling, encrypted email and basic data loss prevention. The add-on is for practices that specifically want the extra Purview capability, not a compliance requirement.
No — the HIA Compliance Assessment & Setup (S$2,500, one-time) is separate. It’s the starting point: a written review of all thirteen measures against your actual environment, telling you what’s already covered and what order to fix the rest in. Either monthly plan can follow it.
No — as with all prices on this store, HIA plan prices are before 9% Singapore GST, calculated automatically at checkout.
Contact us at sales@sakal.shop or call +65 6978 0780. You can also chat with us using the widget in the bottom-right corner.
