HIA Ready — Complete

Everything in HIA Ready — Small Practice, with the one requirement software alone cannot answer: someone watching when the practice is empty.

Everything in Small Practice

The full software layer, patching and asset inventory, access reviews, annual staff training, vulnerability reporting, and the written documents — access process, hygiene policies, business continuity plan and incident response plan.

Plus round-the-clock cover

• 24/7 monitoring of the systems we manage, running whether or not anyone is in the building
• Incident response — detection, triage and containment, out of hours included
• Two-hour notification support. MOH requires an initial notification within two hours of assessing that an incident meets the reporting threshold. You cannot assess what nobody has detected; this is the tier that closes that gap
• Evidence collection and preparation support for the fourteen-day incident report

The clinic remains the party that confirms an incident and submits the report to MOH. We provide the technical triage, the evidence and the drafting support.

What sits outside the monthly fee

• The one-time gap assessment — see HIA Compliance Assessment & Setup

Priced for a single-site practice of up to 5 users. Larger practices and multi-site groups are quoted from the assessment.

Read the full HIA compliance guide for Singapore clinics.

More than 5 people?

The first 5 users are included in the flat fee. Add extra users at S$375/user/mo — one unit per additional user, no ceiling. Multi-site groups, or anything that no longer fits this shape, are quoted from the assessment instead.

Want full Purview — eDiscovery, insider risk management, records management, endpoint DLP? See the optional Advanced Compliance Add-on, one unit per user you want upgraded. Not required for HIA compliance — this plan’s Business Premium licensing already covers the sensitivity labelling, encrypted email and DLP the Essentials ask for.